Product Releases & Announcements
Stay up to date with the latest Ambassador 3 releases, feature announcements, and product news.
Getting Started
New to Ambassador 3? Start here. Find everything you need to get oriented — from a glossary of key terms and a navigation overview to your onboarding checklist and program setup guides.
Audience (Contacts)
Everything you need to manage your contacts and segments. Learn how to add, import, update, and organize contacts, and create segments to group your audience for campaigns, reporting, and outreach.
Audience Activity
Track how your audience engages with your program. Covers referral links, visitors, referral attribution, journeys, orders, and products.
Programs & Campaigns
Build and manage your referral, loyalty, and rewards programs. Learn the difference between programs and campaigns and how to create and configure them.
Automations
Save time with Automations. Build workflows using triggers, conditions, and outcomes to automate rewards, communications, journey updates, and more.
Loyalty & Customer Advocacy
Set up loyalty features including tiers, badges, and tasks. Build points-based programs and drive long-term advocate engagement.
Pages & Widgets
Build advocate and customer-facing experiences. Covers widgets, landing pages, and the Advocate Portal — including setup, customization, and installation.
Email & SMS
Create and manage email and SMS templates. Learn how to send messages, use merge tags, manage deliverability, and track communication performance.
Rewards & Payments
Everything about rewarding advocates and customers. Covers reward types, fulfillment methods, payment vaults, reward rules, and transaction management.
Performance Center
Measure program performance with dashboards for Financial, Advocates, Channels, Journeys, Loyalty, Emails, and SMS — plus scheduled exports.
Admin & Configuration
Manage your Ambassador account. Covers company details, users and roles, billing, system settings, domains, notifications, and languages.