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How to Remove a User's Access

Deactivate a user to prevent them from accessing the Ambassador Admin application.

How to Remove a User's Access

When an internal user no longer needs access to the Ambassador Admin application, you can deactivate their account.

Deactivating a user prevents them from logging in while preserving their historical activity, attribution, and audit history.

New to RBAC? Review RBAC Overview: Managing Access with Users, Groups & Roles to learn how roles, permissions, groups, and user access work in the Ambassador Admin application.

Step 1: Open the Users Page

Navigate to Admin & Configuration > Users & Roles > Select the Users tab.

Step 2: Locate the User

Use the search field or browse the Users table to find the user whose access you want to remove.

Step 3: Deactivate the User

  1. Select the user.
  2. Click Deactivate.
  3. Confirm the action.

The user's status will change to Inactive.

What Happens When a User Is Deactivated?

  • They can no longer log in to the Ambassador Admin application.
  • Their status changes to Inactive.
  • Historical attribution is preserved.
  • Historical reporting data is preserved.
  • Audit history is preserved.

Deactivating a user does not remove historical records associated with that user.

Reactivate a User

  1. Navigate to Admin & Configuration > Users & Roles > Select the Users tab.
  2. Locate the inactive user.
  3. Select the user and click Activate.

The user's status will change back to Active, and they can log in again.

Best Practices

  • Deactivate users as soon as they no longer require access.
  • Periodically review active users and permissions.
  • Deactivate users instead of deleting them to preserve historical reporting or incase they will need access again in the future.
  • If you prefer to delete the user, you can select Delete instead.